Our Terms and Conditions

These Terms and Conditions govern your use of the Skyhills Casino platform at skyhillscasino1.org.uk. Please read them carefully before you register, deposit or place any wager.

Accepting Our Terms

When the agreement takes effect

By creating an account, logging in, depositing funds or placing a single wager on our platform, you confirm that you have read, understood and accepted these Terms and Conditions in full. The agreement takes effect the moment you complete registration and remains in force for as long as your account stays open.

If you do not agree with any part of these terms, you must not register or continue to use our platform. We recommend that you keep a copy of the version in force on the date you joined, as the document may be updated over time.

• These terms form the entire agreement between you and us regarding your use of the platform.
• By accepting them you also confirm that all information you supply during registration is true and complete.
• Nothing in these terms affects your statutory rights as a consumer under applicable law.

Who May Register With Us

Age, residency and account rules

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, to open an account with Skyhills Casino. We are entitled to request proof of age at any point and to suspend an account until such proof is provided.

• One account per person, per household, per IP address and per payment method. Duplicate accounts may be closed and balances forfeited.
• Residents of the United States, France, Spain, the Netherlands, Belgium, Italy, Portugal, Sweden, Denmark, Romania, Israel, Iran and North Korea may not hold an account with us.
• You must use your own identity and your own payment instruments registered in your name.
• Know Your Customer (KYC) verification, including an ID document, proof of address and payment method verification, is required before your first withdrawal and may be repeated at our discretion.

Deposits, Withdrawals and Verification

Payments on our platform

We accept Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, PayPal, Skrill, Neteller, MiFinity, Jeton, Google Pay, Bitcoin and Tether for deposits. Withdrawals are processed via Visa Debit, Mastercard Debit, Trustly, PayPal, Skrill, Neteller, MiFinity, bank transfer, Bitcoin and Tether. The minimum deposit and minimum withdrawal are each £20.

Processing times are 0 to 24 hours for crypto and e-wallets and 1 to 5 business days for cards and bank transfers. Withdrawal limits are £5,000 per day and £20,000 per month, and we charge no fees of our own. Withdrawals are conditional on completed KYC verification, which takes up to 48 hours.

• Funds must originate from a source lawfully available to you.
• Accounts dormant for 12 consecutive months may be charged a reasonable administrative fee after prior notice, and we may close accounts dormant for 24 months, returning any remaining balance.
• If we cannot verify your identity, we may freeze withdrawals until the matter is resolved.

How Our Bonuses Work

General promotional rules

Bonuses, free spins, cashback and tournament prizes we offer carry their own specific rules published alongside each promotion, and those rules form part of these terms. General conditions apply to every promotion unless stated otherwise.

• Bonuses must be wagered the stated number of times before winnings become withdrawable.
• A maximum bet limit applies while a bonus is active; bets above it may void the bonus and any winnings.
• Certain games may be excluded from bonus wagering or contribute at a reduced rate; the contribution list is published with each offer.
• Each promotion has an expiry period, after which unused bonus funds and associated winnings are removed.
• Bonuses are intended for recreational play. Low-risk wagering patterns, hedging bets and other forms of promotional misuse may lead to forfeiture and account review.
• Only one bonus may be active at a time unless a promotion states otherwise.

Conduct We Do Not Permit

Fraud and misuse

You agree to play fairly and lawfully. Where we find prohibited conduct, we may void wagers, confiscate balances, close accounts and report the matter to the relevant authorities.

• Fraud, misrepresentation of identity, or use of stolen payment instruments.
• Chargebacks or reversed transactions after funds have been wagered.
• Multi-accounting to claim the same promotion more than once.
• Collusion with other players to exploit bonuses or game outcomes.
• Use of bots, automated software or any tool that gains an unfair advantage.
• Accessing the platform from a restricted country via VPN, proxy or other geo-masking technology.
• Exploiting software errors or glitches, including in live dealer games.

Limits and Self-Exclusion Rights

Playing within your means

You may set deposit limits, loss limits, wagering limits and session reminders on your account at any time from your profile or by contacting support, which is available 24 hours a day via live chat and at [email protected]. Reality checks and take-a-break options are also available.

We are committed to noticing signs of gambling harm. Where we reasonably believe play has become harmful, we may contact you, apply protective limits or, in serious cases, close the account. Links to GamCare, BeGambleAware and GAMSTOP are provided on our site, and we will honour any self-exclusion request you make without delay. Self-exclusion is irreversible for its stated duration.

Closing Accounts and Complaints

Your rights and our procedure

You may close your account at any time by contacting support, provided all wagering requirements are met and no investigation is pending. We will return your withdrawable balance to a payment method in your name. We may also close an account ourselves if these terms are breached or if we are legally required to do so.

If you have a complaint, contact our support team first and we will acknowledge it promptly and aim to resolve it fairly. If the matter is not resolved to your satisfaction, you may escalate it in line with the complaints procedure we provide, and nothing in these terms prevents you from seeking redress through competent courts or approved alternative dispute resolution. These terms are governed by the laws applicable under the licence held by Skyhills Gaming N.V. from the Curaçao Gaming Control Board, and disputes fall under the jurisdiction specified in that licensing framework.

When We Update These Terms

Amendments and notice

We may amend these Terms and Conditions at any time to reflect changes in law, regulation, our licence conditions or our services. The current version is always published on this page with its effective date, and material changes affecting existing players will be communicated by email or an in-platform notice before they take effect.

Continued use of our platform after the effective date of an amendment constitutes acceptance of the updated terms. If you do not accept a change, you may close your account before that date without penalty, and we will return your withdrawable balance.

Frequently Asked Questions

How old do I have to be to play at Skyhills Casino?

You must be at least 18 years old, or the minimum legal gambling age in your country of residence if that is higher. We verify age as part of KYC before your first withdrawal.

Can I hold more than one account?

No. We permit one account per person, household, IP address and payment method. Duplicate accounts may be closed and associated balances forfeited.

Do I need to complete verification before withdrawing?

Yes. Before your first withdrawal we require an ID document, proof of address and payment method verification. Processing takes up to 48 hours.

What happens if I break the bonus rules?

Wagers placed in breach of bonus conditions may be voided, and the bonus together with any related winnings may be removed from your account. Repeated abuse may lead to account closure.

Can I change or cancel a self-exclusion?

A self-exclusion cannot be reversed during its stated period. Once it expires, you may ask us to reopen your account, and we will apply our standard safety checks before doing so.