Responsible Gaming at Skyhills Casino

Gambling should stay a form of entertainment, never a way to make money or escape pressure. On this page we explain every protection tool available in your Skyhills Casino account, how to switch it on in under a minute, and where to find free, confidential help if gambling has stopped being fun.

Our Commitment to Your Wellbeing

We hold licence OGL/2024/1730/0912 from the Curaçao Gaming Control Board, and with that licence comes a duty of care we take seriously. Every account opened with us is monitored for patterns that suggest distress: sharp increases in deposit frequency, repeated failed logins after a loss, play sessions that run through the night, or deposits made immediately after withdrawals are reversed.

Our systems flag these patterns and trigger a welfare review by a trained member of our responsible gaming team. If we see cause for concern, we will contact you directly, and in serious cases we may apply protective limits or a temporary suspension to your account while we talk things through. We would rather lose a deposit than watch a player lose control.

• Reality check reminders appear on screen at intervals you choose, showing your session time, total wagered and net result
• Behavioural monitoring runs continuously across all 6,000 games in our library
• Our support team at [email protected] is trained in responsible gambling and available 24/7
• We never send bonus marketing to an account with an active limit or exclusion in place

Know the Warning Signs

Problem gambling rarely announces itself. It builds gradually, and the person affected is often the last to notice. We ask you to read the following list honestly, not as a judgement but as a health check you can run on yourself or someone you care about.

• Chasing losses: returning straight after a losing session specifically to win the money back
• Playing for longer than you planned, or being unable to stop once you have started
• Hiding your play from family, friends or colleagues, or lying about time and money spent
• Borrowing money, using credit or dipping into household budgets to fund gambling
• Feeling irritable, anxious or restless when you cannot play
• Gambling to escape stress, grief, loneliness or low mood rather than for entertainment
• Neglecting work, study, sleep or relationships because of gambling
• Repeated unsuccessful attempts to cut down or stop on your own

A question worth asking

If even one item on that list rings true, act now rather than later. Setting a deposit limit takes about a minute in your account settings, and it works immediately.

Tools You Control Yourself

Every tool below is free, works instantly and needs no approval from us. You will find all of them under Account, then Responsible Gaming, on both desktop and mobile web. You can tighten any limit at any time; loosening or removing one takes effect only after a 24-hour cooling period, which is deliberate.

• Deposit limit: caps the amount you can deposit per day, week or month, from £20 upwards, set under Responsible Gaming, Deposit Limits
• Loss limit: restricts the total you can lose in a chosen period, independent of how much you win or wager
• Wagering limit: caps the total value of bets you can place in a set period across all games
• Session time limit: automatically logs you out after the duration you set, from 30 minutes to 8 hours
• Reality checks: choose reminders every 15, 30 or 60 minutes showing time played and net spend
• Cooling-off period: a short break from 24 hours to 30 days, after which the account reopens automatically
• Self-exclusion: a formal, longer-term block on your account, described in full in the next section

How Self-Exclusion Works Here

• 24 hours (minimum cooling-off)
• 7 days
• 30 days
• 6 months
• Permanent closure

Your balance and open bets

Any settled balance in your account at the moment of exclusion is returned to you via your original payment method, with no fees from our side. Open bets that settle during the exclusion period are paid into your account and refunded with the balance. During an exclusion you will receive no marketing emails, no bonus offers and no SMS from us. We also recommend registering with GAMSTOP, the UK national self-exclusion register, which blocks you across all UK-licensed operators in one step, not just ours.

Keeping Gambling Away From Minors

You must be at least 18 years old to hold an account with us. There are no exceptions, and our KYC process is designed to catch attempts to bypass it. Before your first withdrawal we verify your identity document, proof of address and payment method, and processing takes up to 48 hours. Any account we find to belong to a minor is closed immediately and all deposits are returned.

• Age verification is run at registration and re-checked before the first withdrawal
• Any account found to be held by someone under 18 is closed and reported where the law requires it
• Never leave your account open on a shared or family device, and log out after every session
• Parental control software such as Net Nanny, Qustodio or GamBlock can block gambling sites across all devices in the home
• Keep your payment details, passwords and session PINs out of reach of children

Free Help Beyond Our Platform

Sometimes the right support is bigger than any single casino, and that is as it should be. If gambling is affecting your finances, relationships or mental health, these UK organisations offer free, confidential help, day and night. Calling any of them leaves no record with us.

• National Gambling Helpline, run by GamCare: call 0808 8020 133, 24 hours a day, or visit gamcare.org.uk for live chat, forums and face-to-face counselling
• BeGambleAware: free information, self-assessment tools and a treatment finder at begambleaware.org
• GAMSTOP: free national self-exclusion register covering all UK-licensed operators in one registration, at gamstop.co.uk
• Gamblers Anonymous UK: peer support meetings and a helpline at gamblersanonymous.org.uk

Money and debt advice

If gambling debts have built up, StepChange Debt Charity (stepchange.org, 0800 138 1111) and National Debtline (nationaldebtline.org) both give free, impartial advice without judgement. Addressing the financial side early makes every other step easier.

Talk to Our Team Anytime

You do not need to wait for a crisis to contact us. Our live chat and our support team at [email protected] are available 24/7, and every agent is trained in responsible gambling procedures. Mark your message for the attention of the responsible gaming team and it will be handled by a specialist, not a general agent.

We can walk you through setting a limit, apply an exclusion on your behalf, remove you from all marketing lists, or simply listen. Nothing you tell us in this context affects your standing as a player. If you take one thing from this page, let it be this: asking for help early is a strength, and we will meet you there without judgement.

Frequently Asked Questions

How do I set a deposit limit on my Skyhills Casino account?

Log in, open Account, then Responsible Gaming, and choose Deposit Limits. Pick a daily, weekly or monthly cap from £20 upwards. The limit applies instantly, and only you can raise it, after a 24-hour waiting period.

Can I cancel a self-exclusion once it has started?

No. A self-exclusion cannot be lifted early for any reason, even if you contact support directly. Once the chosen period ends, short-term exclusions reopen automatically, while a 6-month exclusion can be reactivated after a review.

What happens to my balance if I self-exclude?

Your settled balance is returned to your original payment method with no fees charged by us. Open bets are allowed to settle, and any winnings from them are refunded together with the balance.

Is GAMSTOP the same as self-exclusion with you?

No. Self-exclusion with us only blocks Skyhills Casino. GAMSTOP is a free national register that blocks you across all UK-licensed operators in one registration, so we recommend using both together.

Who can I call for free confidential help in the UK?

The National Gambling Helpline run by GamCare is available 24 hours a day on 0808 8020 133. BeGambleAware and Gamblers Anonymous UK also offer free support, and none of these services share anything with us.